We want you to love every product you get from us. But we know things don’t always go to plan, so here’s how refunds work:
Digital Products
Since all of our products are delivered instantly and can’t be “returned” like physical gear, we usually can’t issue refunds.
That said, we won’t leave you stuck if something goes wrong. If you run into a genuine technical issue that we can’t resolve, we’ll review the situation and may issue a refund at our discretion.
We also have your back if:
- You accidentally bought the same pack twice: Just let us know and we’ll refund the duplicate order right away.
- You want to upgrade to the All-106 Master Vault: Bought a single pack and decided you want the full Vault instead? Email us within 14 days and we’ll credit 100% of your single pack toward the Master Vault.
Processing Refunds
If you’re approved for a refund, we’ll send it back to your original payment method. How quickly it appears depends on your bank or card provider — it can take a few business days. We’ll keep you updated throughout the process.
Contact
Questions? Issues? Just email us at hello@chromalabstudio.com and we’ll help you out.
